At GroveryGiftz, all products are personalized and custom-made according to the customer's requirements. Therefore, the following Cancellation, Refund and Replacement Policy applies to all orders.

Cancellation Policy

Since every order is specially customized and processed based on the customer's requirements, an order cannot be cancelled once it has been confirmed.

• Orders are considered final once they are confirmed.
• Cancellation requests after order confirmation will not be accepted.
• Customized products cannot be cancelled, modified or withdrawn after order confirmation.
• Please carefully verify your product details, photos, names, dates and other customization requirements before confirming your order.

Refund Policy

As all products are customized specifically for each customer, confirmed orders are generally not eligible for cancellation or refund.

A refund may be considered only in exceptional circumstances, such as:

• Wrong product delivered.
• Product received in a damaged condition.
• Manufacturing defect in the product.

Replacement Policy

We take utmost care while packing every order. However, if the product is damaged during transit due to courier mishandling, we will provide a free replacement, subject to verification.

To be eligible for a replacement, you must contact us within 24 hours of delivery and provide the following:

• A complete and continuous unboxing video, starting from opening the sealed package until the damaged product is clearly visible.
• Clear photos of the damaged product.
• Clear photos of the outer packaging, especially if the package shows visible damage.

If the replacement request is approved, the damaged product must be returned to us for verification. Once we receive and verify the returned product, we will manufacture a new replacement product and dispatch it within 2 working days.

Please Note

• Replacement requests submitted without a complete unboxing video may not be eligible for replacement.
• Minor variations in colour, brightness or appearance caused by different screen settings or display devices are not considered manufacturing defects.
• Damage caused after delivery due to improper handling, misuse, negligence or accidental damage by the customer is not eligible for replacement.
• Customized products cannot be modified after the order has been confirmed.
• Customers are requested to carefully verify all order details before confirming their order.

Contact Us

If you have any questions regarding your order, cancellation, refund or replacement, please contact us: